The Systems Support Manager plays a pivotal role in the new Salesforce support team that manages the
Publishing Performance & Intelligence (PP&I) Salesforce instances. This role is responsible for creating
and maintaining a support framework that provides timely and coordinated assistance to business users
within the Research Publishing teams that manages Collections and Editors onboarding. Additionally, the
role oversees the operational relationship with third-line support suppliers and is responsible for system
administration, governance and onboarding training activities.
- 25 april 2025
- vacaturenummer: 693300
Job for 6 months
36 hours per week
Work in Dordrecht
Experience with salesforce or CRM systems
You are a proactive and service-oriented professional who enjoys supporting users and improving systems. You have experience with Salesforce and a strong interest in digital tools and workflows. Working in an international team energizes you, and you collaborate easily with different stakeholders. You are analytical, communicative, and always looking for ways to improve processes. Learning and growing in your role is something you value highly.
- Experience with Salesforce
- Experience with CRM
- HBO degree
- Fluent in English
You will support users of the Editor Relationship Management system and help them work effectively with Salesforce. You’ll take care of onboarding, training, and user access management. Together with the product team, you’ll help prioritize and solve user issues. You’ll also keep documentation up to date and coordinate with support teams and suppliers. Your goal is to ensure smooth daily operations and improve the overall user experience.
This company opens doors to discovery for researchers, educators, clinicians, and professionals worldwide. Their imprints, books, journals, platforms, and technology solutions reach millions of people every day. For over 180 years, their trusted brands have been a cornerstone of knowledge for our communities.
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Junior intercedenten
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