People Solutions Services Advisor

We are looking for a People Solutions Service Advisor to join the Nike team! Are you experienced in HR and looking for a new challenge? This is your chance!

We are looking for someone that can start as soon as possible. It is a temporary role for 40 hours a week till the end of August 2025. You will work from the European Headquarters of Nike in Hilversum.

What you bring:

• Driven by a highly-driven teamwork environment and collaborative culture;
• Ability to multi-task and manage different issues at once by providing support over multiple, ongoing channels;
• Resourcefulness and ability to find answers quickly;
• Ability to work in teams effectively;
• Knowledge of the People Solutions services and intersection points;
• Adaptable to different customer types and situations, using emotional intelligence and empathy;
•  Customer service, communication, and listening skills to a broad business audience

The Regional People Solutions Service Advisor provide seamless HR support to Nike Teammates and Managers through the resolution of inquiries and transactions. Advisors research HR related issues for employees including payroll, HR policy, and rewards related issues. Advisors escalate complex inquires within People Solutions as needed, responding to support needs via phone and electronic tickets.
This role will Coordinate across People Solutions to provide seamless service delivery and
an optimal teammate experience. Provide creative insights on opportunities to elevate HR experiences for Nike Teammates and leaders.

What you will work on:

• Service as first point of contact for HR customer inquiries via various intake channels such as phone and chat;
• Answer standard routine questions and provide general guidance on HR inquiries from Nike teammates and managers. This includes support for self-service, general policy questions, employment verifications and follow ups on tickets;
• Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements;
• Triage and escalate unresolved HR customer inquiries to relevant teams as needed;
• Understand and provide available standard reports to teammates as needed;
• Conduct research related to specific inquiries, working to deliver with quality and speed.

NIKE EHQ is based on an inspiring campus in Hilversum. A dynamic, energizing place to work that reflects the values and spirit of the brand. Colleagues from all over the world and located in and amongst numerous parks, cycling lanes and running tracks. Nike maintains a hybrid working model, 3 days in the office, 2 days from home.

• Access to the gym facilities on campus;
• Commuting allowance of € 0,23 per km;
• 25 vacation days if you work 40 hours per week a full year;
• Diverse team;
• Work from home allowance of €5 per day on days you are working from home;
• 8.33% holiday allowance.

Kun jij je helemaal vinden in deze vacature? Solliciteer dan en stuur je motivatie en cv naar ons op!

Esmée Buitenhuis

Senior intercedent

Vragen over deze vacature of functie? Aarzel niet om ze aan mij te stellen.

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