OTC Analyst (English and German speaking)

Do you want to work for a company that is one of the largest and oldest tropical produce importers and distributors with an infrastructure that reaches across the globe? Do you want to work in a department that is responsible for the execution and delivery of a broad range of financial services and processes across multiple markets? And do you speak English and German? Please read along!

The Order to Cash Analyst in this multifaceted role is responsible for overseeing various aspects of the
order-to-cash cycle, including order management, customer service, and billing. This position requires
a detail-oriented and customer-focused professional capable of managing orders, resolving customer
inquiries, and ensuring accurate and timely billing processes.

• Relevant qualification in finance, accounting, or a related field. And previous experience in order management, customer service, and billing roles within an international or GBS/SSC environment
• Experience in using SAP S/4HANA/Exact. And strong PC skills (MS Excel, Word, PowerPoint) required
• Business-level English language skills (speaking and writing) and German required
• Ability to work with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness. Bring a hands-on work approach, with a can-do mentality
• Strong organizational and multitasking skills. And strong communication, interpersonal, and organization/time-management skills required
• Developed problem solving and analytical skills and detail-oriented with a focus on accuracy and continuous improvement.

Primary responsibilities for this position include, but are not limited to, the following:

• Manage end-to-end order processing, ensuring accuracy and completeness in a timely fashion and in accordance with agreed upon SLAs
• Collaborate with sales, logistics, and other relevant teams to confirm order details and resolve discrepancies. And reconcile inventory balances against the financial ledger for each inventory location on a weekly/ monthly basis;
• Monitor inventory levels and coordinate with logistics to ensure timely order fulfillment. And address and resolve issues related to stock availability and delivery timelines;
• Implement systems to track and update the status of customer orders. And communicate proactively with customers regarding order status, delays, and any other relevant information;
• Respond to customer inquiries and concerns related to orders, shipments, and deliveries. And provide exceptional customer service through clear communication and problem resolution;
• Identify opportunities to enhance customer satisfaction and loyalty. And generate accurate and timely customer invoices based on order information;
• Collaborate with finance to ensure proper coding and documentation. Address customer inquiries and discrepancies related to billing. Work with customers and internal teams to resolve billing issues promptly. And identify opportunities for streamlinin
• Implement improvements to enhance accuracy and efficiency. And create and analyze reports on order status, customer service metrics, and billing accuracy.

This company is one of the largest and oldest tropical produce importers and distributors. With an infrastructure that reaches across the globe, this company is truly an international player, involved in the production, procurement, shipping, ripening, distribution and marketing of bananas, pineapples, and melons. The department where you'll be working is responsible for the execution and delivery of a broad range of financial services and processes across multiple markets, and is located in Rotterdam.

• Since 1888
• Today, this company is the largest importer of bananas in Europe and the no. 1 importer of offshore melons in North America
• Over 8700 permanent employees and 6000 seasonal workers work around the world
• You'll get paid a 13th month
• Other great benefits

If this role sounds like it’s for you, then click on the link below to start the application process!

Multilingual Team

Recruiter

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