As KU & Analyst Customer Service you are responsible for maintaining and improving the OTC (Order To Cash) process for the X-segment BENELUX/ITR Supply Chain cluster. In this function you will be supporting the day-to-day operations of the Logistics Customer Collaboration Team and will be providing insights for the team to improve Customer Satisfaction. You are the first point of contact for ad hoc system questions and long term optimalization of the OTC business process. You are part of the KU community where, together with the functional expert, you will improve the OTC process and build strong digital capabilities.
Working within a hybrid model, we expect 2 days a week (on average) home site attendance.
What will be your key responsibilities?
Logistics Customer Collaboration Support and Knowledge Management:
• Primary point of contact for Trade Logistics Coordinator inquiries and support, including partnering with DT to ensure resolution of systems issues/bugs.
• Develop, maintain and deliver training to Trade Logistics Coordinators
Governance (Business process and analysis)
• Responsible of OTC BENELUX/ITR process
• Support the X-segment Customer Service team by creating reports and analysis on Supply Chain KPI’s
Change Management (CIPs/New Capabilities)
• Raises CIPs/tickets to improve the quality of the OTC process or any system related issues
• Improve the OTC process by increasing the level of digitalization and touchless rate through EDI/ESKER implementation and maintenance (creation of requests, testing & validation against business requirements, implementation in the Logistics Customer Collaboration team )
• Support new route to market or order management, e.g. D2C delivery, VMI
Functie-eisen
An associate passionate about systems and analytics, with an eye for details. Do you get energy out of continuous improvements, training and supporting others? Then you are a good fit to join our team!
• Minimum Bachelor’s Degree in Science or IT Systems or equivalent in Supply Chain, or related subject area is desirable
• Experience in Sales, Supply or DT/Business partnership preferred
• Experience with SAP is a must
• Experience with Power Platforms (Apps, PowerAutomate, PBI) and advanced Excel preferred.
• Excellent communication skills (oral and written) and experience in Training facilitation preferred. Fluent in English and Dutch, French is a nice to have.
Arbeidsvoorwaarden
Are you an experienced SAP Key User looking for a new challenge? This is your chance to join Mars Nederland B.V. in Veghel for an exciting 6-month assignment via Yacht!
What’s in it for you?
- Flexible working hours – choose between 32, 36, or 40 hours per week
- Hybrid working – at least 2 days per week in the office, with 3 days required during testing phases
- Competitive salary – up to €4,500 gross per month (based on 40 hours)
- Attractive benefits – 25 vacation days and 8.33% holiday allowance
- A strong team – you’ll work with 15 colleagues, including 2 other SAP Key Users
This temporary role offers a unique opportunity to apply your SAP expertise in a dynamic environment at one of the world's leading companies. Are you ready to take on this challenge?
Bedrijfsinformatie
Mars in Veghel: A Global Leader in the Heart of the Netherlands
Mars Nederland B.V. in Veghel is one of the largest and most important production sites for Mars globally. Established in 1963, the Veghel factory is a key hub for the production of well-known brands such as Snickers, Twix, Mars, and Bounty.
Why is Mars Veghel special?
🌍 Global Impact – It is the largest chocolate factory in the world within the Mars network, supplying products to over 60 countries.
⚡ Innovation & Sustainability – The site is known for its high-tech production processes and strong focus on sustainability, including renewable energy initiatives.
👥 Great Place to Work – With a collaborative culture and international work environment, Mars offers exciting career opportunities in supply chain, production, R&D, and beyond.
Would you like to be part of this dynamic and innovative company?
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.
contact
Oriana Elerie
oriana.elerie@yacht.nl
06-82071615
Zo verloopt het solliciteren via Randstad Professional | Yacht. Ontdek hoe we jou kunnen helpen om een baan te vinden.
Je sollicitatie en cv worden doorgenomen door Oriana Elerie
Binnen 5 werkdagen ontvang je een reactie
Is er een match, dan plannen we een persoonlijke kennismaking
We onderzoeken samen jouw ambitie en mogelijkheden
Daarna word je (eventueel) voorgesteld bij onze opdrachtgever
Wanneer de klik er is, ga je starten bij je nieuwe uitdaging!
Afhankelijk van het soort dienstverband (interim, zzp of vast), ontvang je van ons een aanbod
