Join us in aerospace, defense, security, and space, as a Service Desk Analyst in our IS/IT team. You’ll be at the heart of our digital transformation, providing essential IT support to over 2,500 colleagues across various business lines.

Your Role:
⦁   Be the first point of contact for end-users experiencing technical issues.
⦁   Resolve incidents through phone support, our incident management system, and in-person at our Genius Bar.
⦁   Transition to second-line support after gaining experience.
⦁   Monitor tickets you create and/or those assigned to you.
⦁   Support end-users at the service desk.
⦁   Contribute to maintaining our knowledge base and ensuring it’s up to date.

Functie-eisen

What You Bring:
⦁   MBO level 4 in ICT and experience in service desk support.
⦁   Strong problem-solving skills and the ability to manage complex incidents.
⦁   Proficiency in Dutch and English.
⦁   Experience with incident/service management systems (ServiceNow is a plus).

Competenties

What We Offer:
⦁   An exciting, international, high-tech environment.
⦁   Opportunities for personal development and growth within the company.
⦁   A flexible work culture focused on work-life balance.

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.