Customer service representative

Do you have experience in a Customer Service role within logistics? Then we are looking for you!

We are looking for someone with an MBO-4 or HBO degree, preferably in logistics or transportation. You have knowledge of customs and excise matters, where documents are handled by the internal customs department. You have an excellent command of both Dutch and English, both verbally and in writing. You are customer-oriented, proactive and always think in terms of solutions. Furthermore you are able to switch quickly and adapt easily to different situations. You have an affinity with process optimization and improving working methods. Knowledge of hazardous materials (ADR) is an advantage.

• An MBO-4 or HBO degree, preferably in logistics or transport
• Knowledge of customs and excise matters. Documents are taken care of by the internal customs department
• Excellent command of the English language, both oral and written. If you speak Dutch, this is a plus.
• You are customer-oriented, proactive and always think in terms of solutions
• You can switch quickly and adapt easily to different situations
• Affinity with process optimization and improving working methods
• Knowledge of dangerous goods (ADR) is an advantage

As a Customer Service Representative, you are the first point of contact for customers. You ensure that everything runs smoothly, from answering questions to coming up with appropriate solutions. You manage the complete customer dossier, from A to Z, including the financial settlement. In addition, you actively think along about improving and optimizing our processes.

• Maintain and strengthen customer relationships
• Processing customer orders and preparing transport documents
• Answering questions about the inbound, storage and outbound of goods
• Supporting administrative work
• Actively contributing to the optimization of internal processes to increase efficiency and customer satisfaction

You will be working for a leading and international player in the logistics sector.

Voor vragen kun je contact opnemen met ons enthousiaste team van Randstad Spijkenisse. Wij helpen jou graag aan een leuke, uitdagende baan!

Team Spijkenisse

Enthousiast geworden na het lezen van deze vacature? Solliciteer dan direct! Heb je nog vragen? Neem contact op met Lusil, Marjorie of Rik.

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