Are you an experienced team manager with passion for customer service? Are you proactive and available for 7 months between the 1st of January and the 31st of July for 40 hours per week? Do you love to travel and help other travelers on their trip of a lifetime? If so, we might be searching for you. Please keep reading and apply down below.
- 18 november 2024
- vacaturenummer: 670438
€4000 monthly based on working 40 hours per week
A temporary contract for 7 months
Work 50% from home and 50% from Utrecht
Teamlead position at a very international company
Work in an open and dynamic environment
Flexible job working both weekdays and weekends
You are an experienced leader who thrives on motivating others and driving performance. You bring energy, structure, and a positive mindset to your team. With a natural talent for problem-solving and communication, you create an environment where people feel supported and empowered.
- You have at least 2-3 years of experience in a similar leadership role.
- You’re skilled in managing hybrid teams and thrive in a multicultural environment.
- You possess strong analytical and multitasking abilities.
- You are proactive, adaptable, and always looking for ways to improve.
- You have excellent writing and speaking skills in English.
- You are available to work 40 hours per week.
As Customer Service Supervisor, you will oversee a diverse team of service professionals, ensuring smooth operations and excellent customer experiences. Your role will be pivotal in driving team performance, managing KPIs, and fostering a positive, collaborative environment.
- Monitor daily team performance and adjust workloads as needed.
- Set and achieve team KPIs in collaboration with other Customer Service Supervisor and stakeholders.
- Lead regular check-ins, 1:1s, and team stand-ups to maintain alignment and motivation.
- Plan team-building events and contribute to continuous departmental improvements.
At Eurail, you’ll join a diverse and international team headquartered in Utrecht. With colleagues from over 50 countries, they celebrate individual perspectives and ideas. They work in a flexible hybrid model, combining time at their vibrant office with remote work from home.
Their culture is open, dynamic, and centered on growth and innovation. As a Eurail employee, you’ll enjoy exciting perks like an NS Business Card for unlimited train travel in the Netherlands, and an annual Eurail/Interrail pass for you and a companion to explore Europe. With a thriving work-life balance, a focus on well-being, and regular team events.
Interested? Don’t hesitate, apply now for the Customer Support Supervisor position at Eurail in Utrecht!
Lisanne & Pleun
Intercedent
Questions about this vacancy or the role of Customer Support Supervisor? Don’t hesitate to reach out to us!
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