Launch Nike App Operations Specialist

We, the Nike Direct Digital Platform Operations team, supports the day-to-day operations for our digital business. We work in an exciting and dynamic environment which is a key growth area of the organization. We work as a broader operations team with key areas of focus that continuously learn from each other. There’s never a dull moment!

As a member of the Nike Direct Digital Operations team, you will report to the EMEA Launch & Seasonal Moments Operations Manager. In this role, you will collaborate closely with our core operations teams as well as the broader teams such as Brand/Marketing, Digital Platform, Digital Experience, Merchandising, Consumer Direct Sciences, Technology, Supply chain, Legal to name a few. You will also interact with teams in other geos as well as our ongoing partnership with global team based at our World Headquarters.

• Minimum of 3 years of professional experience;
• Working experience in direct-to-consumer retail ecommerce with a specific focus on operational process improvement is preferred;
• Proficient in English with excellent verbal and written communication skills, including meeting facilitation and presentations;
• Excellent organizational skills, passion for details and ability to produce on-time quality deliverables in a deadline-driven environment while balancing multiple priorities;
• Ability to quickly pick up new systems, experience with Nike internal tools is a plus;
• Ability to work in a flexible environment and manage ad-hoc requests in an independent manner;
• Ability to work independently and cooperatively in a diverse group;
• A positive, energetic attitude with a passion for ecommerce, retail, sport, fashion;

We are looking for a Launch Operations Specialist to join our Digital Platform Operations team. You will own the end-to-end execution of product launches and member activations for 30+ countries in our EMEA portfolio. You are organized, flexible multitasker who take pride in the perfection of your work. You can prioritize tasks, collaborate with the team, and solve problems efficiently. You have a real passion for digital commerce and trend setting innovative work. Additionally, you can maintain a flexible working schedule that can include holidays and weekends.

You will be working with the Platform Launch Operations team performing operational tasks to support the business and helping to drive engagement of our Nike.com and SNKRS & Nike App communities. This includes the planning, execution and hind sighting of launch events on all platforms. These daily tasks are manual and require extreme accuracy and extreme rigor. You will have to be proactive and support process improvements, identify and fix consumer journey issues and maintain key documentation. Additionally.

• You drive E2E operational excellence for all special activations going live on Nike App and Activity Apps through continuous process building and capability optimization;
• You obsess processes to enable best in class collaboration and end-to-end frictionless executions by building upstream partnerships with key stakeholders;
• You drive digital assets (copy, imagery…) and inventory readiness for activations/launches specific assortment;
• You maintain continuous cross-functional alignment and drive accountability by holding weekly meetings to ensure deadlines and deliverables are fulfilled;
• You orchestrate E2E activation execution and ensure a seamless consumer journey in all countries (Testing, troubleshooting, reporting …);
• You act as resource of expertise (SME) on tools & capabilities utilized for launch operations in partnership with the dedicated Digital Commerce Capabilities team;
• You continuously refine workflows & improving processes to ensure smoother promo planning and activation;

NIKE EHQ is based on an inspiring campus in Hilversum. A dynamic, energizing place to work that reflects the values and spirit of the brand. Nike maintains a hybrid working model, 3 days in the office, 2 days from home.

• Access to the gym facilities on campus;
• Commuting allowance of € 0,23 per km;
• 25 vacation days if you work 40 hours per week a full year;
• Diverse team;
• Work from home allowance of €5 per day on days you are working from home;
• 8.33% holiday allowance.

Herken jij jezelf in dit profiel? Solliciteer dan vandaag en stuur je motivatie en cv naar ons op!

Soukaina Jamai en Esmée Buitenhuis

junior intercedent

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