Senior Customer Service Representative - German

With an international team of more than 1000 colleagues, Mercedes-Benz Customer Assistance Center creates the ultimate customer experience, not only for motorists, but also to support retail and logistics companies. The head office of Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands.

• You are motivated and very customer minded;
• You have experience in providing customer service, preferably in an international work environment;
• You are fluent in German on a native level and have good communication skills in English.

• Previous experience in customer service or a similar role is a big advantage;
• A positive understanding of people and communication skills (writing and communication);
• Excellent knowledge of German, both written and oral, at native level;
• Good knowledge of English, both written and oral;
• The ability to remain calm in difficult customer situations;
• Empathy and a genuine passion to help the customer as best as possible;
• An eye for detail;
• Living in the near area of Maastricht or willing to move (relocation package is possible).

The Mercedes-Benz Customer Assistance Center has many years of experience and a strong focus on customer orientation. This gives Mercedes the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Service Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience.

• Multicultural, dynamic and international working environment;
• Salary of €2885,- gross per month based on 40 hours per weeks;
• Comprehensive training of up to 3 months;
• Individual development plan;
• 200 vacation hours (based on full-time employment);
• Performance-related annual salary increase;
• Bonus system based on company results;
• Attractive relocation package.

Do you recognize yourself in this vacancy? Apply quickly by clicking the “Sollicitatie” button below! If you have any questions, please do not hesitate to contact us!

Emiel & Stephanie - Team inhouse MBCAC Maastricht

Randstad Customer Contact

Wij zijn werkzaam voor Randstad Customer Contact, een specialisatie gericht op de Customer Service branche.

This is how applying for a job is done via Randstad. Find out how we can help you find a job.